CS Dead?
Hi Fellow CSMs, does it feel like CS is disappearing in tech? I feel there is a shift away from CS and more to revenue generating/closing/upsell/cross-sell. Even Gainsight doesn’t seem to have a strong vision on the future of CS.
Hi Fellow CSMs, does it feel like CS is disappearing in tech? I feel there is a shift away from CS and more to revenue generating/closing/upsell/cross-sell. Even Gainsight doesn’t seem to have a strong vision on the future of CS.