AVOID Mini of Knoxville/Grayson BMW!!!!

Please please please take my advice and avoid mini of Knoxville and Grayson BMW. Quite literally the worst car buying experience I’ve ever had. They told me they inspected the car and it had no issues and I mentioned the battery was low and they said they “fixed” it. Less than 50 miles after buying the car, I had a check engine light, dead battery, and the check engine light came on.

I reached out to them and they refused to acknowledge I existed. I called Christian 10+ times over 2 weeks and never heard back. I took the car in and it needed $2,400 in repairs….. after 50 miles! The GM Mark said he would talk to ownership about helping with the cost and proceeded to ignore me for a week before saying they wouldn’t cover any costs. I get it’s a used car, but they said it was in excellent condition and needed nothing - it needed brake pads, a whole new aux battery, and an engine part (thankfully under warranty). Mark has since ignored all of my calls and emails and they act like they’re out of the office when I try to contact them.

Please people of Knoxville, do not give this dealer your business. This is absolutely the worst experience I’ve ever had. As someone who works in sales, I cannot believe people treat customers like this. I’m beyond sick that I have to pay $2,400 after less than 50 miles of ownership - I hope you all avoid my mistake and don’t trust car dealers.