Nectar Refund? Mattress not shipped after 3 Weeks

Hey y'all

kinda wish AI came to this sub before ordering a Nectar, but I was sucked in by a pre-black Friday sale.

It has now been almost 3 weeks and the mattress still hasn't shipped, but the foundation has been with white glove delivery for like two weeks waiting on the mattress... And now the website has expected shipping date as the 20th at the earliest.

Anyone has a similar experience with them? At this point like 99% sure I'm going to cancel and request a refund. Since I don't drive I'll probably have to Uber to and from like FedEx or UPS to return the free pillow and sheet set that came with the sale, but I'm not letting them keep whatever they say they're worth out of my refund (rn website says it's a free 650 gift. Yeah TF right. Maybe 150 xD)

If anyone has experience with this process I'd appreciate