My servicer is incompetent Edfinancials! They have not updated me! What do I do?

I re-certified in December, after making my December payment but they ignored my nov and dec payment and certified me through October! Also, I’m PAYE and I read that everything is extended until Feb 2026. My servicer still has me as renewing my plan in August. What do I do? Anyone else has experience he same nightmare of Edfinancials, as I do?