Family Doctor Running Scam?

I have a family doctor who is never available for in person visits. I haver not seen the doctor after my first visit in 2023. His nurse used to call every few weeks (likely from abroad given the timing of calls) to check on me. That also stopped. The calls usually don’t lead anywhere because the nurse seems to lack medical training. I know two of my friends also got this same doctor independently applying through health connect.

I need a prescription refilled and the wait to get a call from them is a month.

While I know I can find a way to get my refill, this seems to be an enterprise providing bad service. They are taking advantage of the lack of primary physicians and misusing taxpayer resources. I just wanted to check if others have similar experience with their primary physicians? This feels a bit sketchy.

Update: In the CPSO website I see this doctor was issued a caution in person notice. I think he intakes a lot of patients who would only ever get any kind of care through phone calls from the nurse. Probably a very scaleable way to bill for more visits/appointments.