First time in a Marriott in years and I’m disappointed (Hotel Rumbao)

I'm here for a friend's wedding that just happened to fall on a busy week for the area. I booked unexpectedly late due to extenuating circumstances, but at least a month in advance. Nearly everything was booked so I had to get the king bay view suite as the cheapest option. Definitely more than I anticipated spending but I haven't vacationed for 3 years and last year was extraordinarily rough, so it's my treat to myself.

The suite at first glance looks great and is way bigger than I expected. However...

(Note that I took pictures of everything first)

Standard Pricing: $330/night average for regular room; $430/night average for the suite I picked. (I paid more due to whatever is happening this week but not by too much)

Size: 560sqft/50sqm

  • Dirty room: Obvious spill stains on the tables which wiped off instantly, every bathing towel was dirty (makeup, light orange stains, and certain parts smelled mustier than the rest), spots on the toilet lid and seat (and hair+dust in the back hinge part of the lid), shower floor grime, some small items on the floor from last guest (some obvious some less so). I would have asked for another room but they were sold out before I got there. I have a pet with me so I'm avoiding room cleaning for now. (yes I excluded the pet fee from the above price) I have disinfectant so I sprayed and wiped down everywhere.

  • weirdly minimal level of goodies in room including no toothpaste apparently my memory is very faulty about previously provided goodies. 🤦🏻‍♀️ my last hotel was in NJ in 2022 for a night.

  • Renovated in 2023 but still feels like a $150/night hotel: toilet and drawers slam closed (vs the ones that slow down before closing), hallway water refill areas filters need replacing (red light) despite a low number of "bottles saved"), rough towels (even the clean new ones), mediocre mattress with a weird bunched up mattress pad, balcony door locks are old and broken so the door does not fully seal shut (noise + air leaks, a little more annoying when you want quiet) EDIT: They couldn't fix the door so they helped me get a heavy chair to lean against it. It worked!

  • No room service: They did give me $35 credits toward 1 lunch per day, which was a wonderful surprise after an extraordinarily bad flight experience. EDIT: I meant food dropoff from the inside restaurants, not white cloth service.

  • Hot water/coffee machine doesn't heat enough for stewing or a cup o noodles (emergency snack lol)

  • This might not be a regular thing but I think the fridge is broken. EDIT: They fixed it temporarily and then it broke again. I'm requesting a replacement. Their food is too good to waste.

~

On the positive side:

  • Food so far is delicious and you can get more than I expected with those vouchers if you're smart w/ the math.

  • gorgeous bay view!! It reminds me of growing up near the beach in Fort Lauderdale.

  • Walgreens next door rocks. Surprisingly big with a large variety of different products. I regret packing some things but I'm paranoid. 😅

  • very close to the marina for anyone doing cruise/boat stuff

  • same day laundry for what seems like really small fees; haven't used this yet so I don't know the quality.

Anything not listed I haven't had a chance to look at like the pool, but I do appreciate it's a rooftop pool because that's just neato.

Is this usual for Marriott, hotels in San Juan/Puerto Rico, and/or hotels post-COVID? Is it because of the size of the room? I don't have a lot of money to spend on these things more regularly. I AM beyond thrilled to be in PR since it's so much like where I grew up after being inland for a while.